Privacy Policy

1. Who We Are

XenovaIQ LLC is a limited liability company formed in Wyoming, United States. XenovaIQ operates as a growth partner agency, building and running marketing, sales, and automation systems for small and medium businesses.

For any question about this Privacy Policy or how we handle your information, contact us at info@xenovaiq.com.

2. Information We Collect

We collect information in the following ways.

2.1 Information you give us directly

When you submit a form on the Site, such as a Growth Audit request or a contact enquiry, we collect the information you provide, which may include:

• First and last name
• Business email address
• Phone number
• Company name and website
• Industry and approximate annual revenue
• Details you share about your business, such as your current marketing or sales bottleneck

2.2 Information collected automatically

When you visit the Site, we and our service providers automatically collect certain technical information using cookies, pixels, and similar tracking technologies, including:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages viewed, time on page, referring and exit pages, and links clicked
• Campaign and attribution data, such as UTM parameters, Google Click ID (gclid), and Meta Click ID (fbclid)

2.3 Information from booking a call

If you book a Growth Audit call through our calendar, we collect the scheduling information you provide and any details you share with us on that call.

3. Cookies and Tracking Technologies

We use cookies and similar technologies (including tracking pixels) for the following purposes:

• Essential cookies that allow the Site and its forms to function
• Analytics cookies (such as Google Analytics) that help us understand how visitors use the Site
• Advertising and retargeting pixels (such as the Meta Pixel and Google Ads tags) that help us measure and improve our advertising and show you relevant ads on other platforms

If you are located in the European Union, the United Kingdom, or another jurisdiction that requires prior consent for non-essential cookies, we will request your consent before non-essential cookies or pixels are set, and you may withdraw that consent at any time through the cookie preference tool on the Site. Where no such consent mechanism is presented to you, non-essential cookies are set on the legal basis described in Section 6 below and you may still control cookies through your browser settings as described in Section 9.

4. Third Party Processors and Service Providers

We share personal information with the following categories of third party service providers, who process it on our behalf and under instructions from us:

• Our CRM. We use our CRM to process and store form submissions, contact details, appointment bookings, and related communications, so we can respond to you, schedule calls, and follow up.
• Meta Platforms, Inc. We use the Meta Pixel and Meta's advertising tools to measure the performance of our advertising and, where you have interacted with our ads or Site, to show you relevant ads on Facebook and Instagram.
• Google LLC. We use Google Analytics, Google Tag Manager, and Google Ads to measure Site traffic, understand how visitors use the Site, and measure advertising performance.
• Hosting and infrastructure providers. Companies that host the Site and support its underlying technical infrastructure.

We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes. We disclose personal information only as described in this Policy, to comply with law, to enforce our rights, or in connection with a business transfer such as a merger or acquisition.

5. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry or Growth Audit request and communicate with you by email, phone, or text
• Schedule, confirm, and remind you of appointments
• Evaluate whether our services are a fit for your business
• Operate, maintain, and improve the Site
• Measure and improve our advertising and marketing
• Comply with our legal obligations and enforce our agreements

6. Legal Basis for Processing (EU and UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases under the General Data Protection Regulation (GDPR) and the UK GDPR:

• Consent. Where you have given consent, such as by submitting a form or accepting non-essential cookies. You may withdraw consent at any time.
• Legitimate interests. Where processing is necessary for our legitimate interests in operating and promoting our business, such as responding to enquiries and measuring advertising performance, and those interests are not overridden by your rights.
• Contractual necessity. Where processing is necessary to take steps at your request before entering into a service agreement, or to perform that agreement.
• Legal obligation. Where we must process information to comply with the law.

7. International Data Transfers

XenovaIQ is based in the United States, and the third party processors identified in Section 4 may process and store information in the United States and other countries outside your own. Where we transfer personal information from the European Economic Area, the United Kingdom, or Switzerland to a country that has not been recognized as providing an adequate level of data protection, we rely on appropriate safeguards, such as Standard Contractual Clauses, or on the transfer mechanisms our processors have themselves put in place.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to respond to your enquiry, provide services you have engaged us for, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we delete it or anonymize it.

9. Your Choices and Rights

9.1 All visitors

• You can opt out of marketing text messages at any time by replying STOP, or of marketing emails by using the unsubscribe link in any email.
• You can control cookies through your browser settings, including blocking or deleting cookies. Doing so may affect how the Site functions.
• You can ask us to access, correct, or delete the personal information we hold about you by emailing info@xenovaiq.com. We will respond within a reasonable time and in accordance with applicable law.

9.2 EU and UK visitors

If the GDPR or UK GDPR applies to you, you have the right to request access to, correction of, deletion of, or restriction on the processing of your personal information, the right to data portability, and the right to object to processing based on legitimate interests or carried out for direct marketing. You also have the right to lodge a complaint with your local data protection supervisory authority. To exercise any of these rights, contact us at info@xenovaiq.com.

9.3 US state privacy rights

Depending on where you live, applicable US state privacy law may give you the right to know what personal information we have collected about you, to request deletion or correction of that information, to opt out of certain uses such as targeted advertising, and to not be discriminated against for exercising these rights. We do not sell personal information as that term is defined under applicable state law. To exercise these rights, contact us at info@xenovaiq.com. We may need to verify your identity before completing your request.

10. Text Messaging (SMS) Consent

If you provide your phone number and consent to receive text messages from us, we will send messages related to your enquiry, appointment scheduling and reminders, and, where you have separately opted in, marketing messages. Message and data rates may apply, and message frequency varies. Consent to receive text messages is never a condition of purchasing any service. You may revoke consent at any time by replying STOP, and you may request help by replying HELP.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.

11. Children's Privacy

The Site is intended for business owners and operators and is not directed to children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, contact us at info@xenovaiq.com and we will delete it.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Third Party Links

The Site may contain links to third party websites, such as our social media profiles or the platforms used by our service providers. This Policy does not apply to those third party sites, and we encourage you to review their privacy policies directly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The effective date at the top of this Policy shows when it was last revised. Material changes will be reflected by updating that date, and your continued use of the Site after any update constitutes acceptance of the revised Policy.

15. Contact Us

If you have questions about this Privacy Policy or want to exercise any of the rights described above, contact us at:

XenovaIQ LLC

Wyoming, United States

info@xenovaiq.com